Head of Product
UserSound was incredibly easy to set up, and being able to share full interviews, soundbites, and AI summaries with teammates made reviewing customer feedback genuinely enjoyable.
What customers
really think
Voice surveys that ask follow-ups to
find out why customers churn.
Get 10 responses free, set up by our team.
10x richer feedback
Unfiltered spoken feedback gives you
more insight than text surveys.
0
words
Traditional survey
0
words
UserSound
Old feedback tools
scratch the surface...
Text surveys, NPS and thumbs-up
ratings create weak insights.
UserSound finds
the root cause
Embedded directly in your product and
email sequences to capture timely feedback.
Set yours up in
5 minutes
Self-serve
UserSound creates a set of unbiased questions and custom-brands your survey experience with our easy-to-use editor.
Too Busy?
We'll do it for you.
Done-for-you
01
Book a kickoff
Tell us your objectives: churn, activation, onboarding. We write the questions, you get the answers.
30 mins of your time
02
We set everything up
We design the in-product widgets and emails that get responses. Compliance pack for easy sign off.
0 mins of your time
03
Your first listen
Customers record their voice. Summaries and soundbites land in your inbox and Slack.
60 seconds to listen
Product leaders
love UserSound
Lead Product Manager
Compared to traditional surveys, UserSound gave us much richer customer insight by capturing people's actual voice and reasoning. The responses helped us validate why customers were churning, while also surfacing new themes and opportunities we hadn't previously considered.
Head of Product
We've made valuable product improvements thanks to insights we'd have missed without UserSound. Embedding voice surveys in our product helps us have a consistent stream of customer feedback, which is a huge win.
Head of Product
UserSound was incredibly easy to set up, and being able to share full interviews, soundbites, and AI summaries with teammates made reviewing customer feedback genuinely enjoyable.
Lead Product Manager
Compared to traditional surveys, UserSound gave us much richer customer insight by capturing people's actual voice and reasoning. The responses helped us validate why customers were churning, while also surfacing new themes and opportunities we hadn't previously considered.
Head of Product
We've made valuable product improvements thanks to insights we'd have missed without UserSound. Embedding voice surveys in our product helps us have a consistent stream of customer feedback, which is a huge win.
Head of Product
UserSound was incredibly easy to set up, and being able to share full interviews, soundbites, and AI summaries with teammates made reviewing customer feedback genuinely enjoyable.
Lead Product Manager
Compared to traditional surveys, UserSound gave us much richer customer insight by capturing people's actual voice and reasoning. The responses helped us validate why customers were churning, while also surfacing new themes and opportunities we hadn't previously considered.
Head of Product
We've made valuable product improvements thanks to insights we'd have missed without UserSound. Embedding voice surveys in our product helps us have a consistent stream of customer feedback, which is a huge win.
Head of Product
UserSound was incredibly easy to set up, and being able to share full interviews, soundbites, and AI summaries with teammates made reviewing customer feedback genuinely enjoyable.
Lead Product Manager
Compared to traditional surveys, UserSound gave us much richer customer insight by capturing people's actual voice and reasoning. The responses helped us validate why customers were churning, while also surfacing new themes and opportunities we hadn't previously considered.
Head of Product
We've made valuable product improvements thanks to insights we'd have missed without UserSound. Embedding voice surveys in our product helps us have a consistent stream of customer feedback, which is a huge win.
Use cases
Find the customer truth behind churn, activation, loyalty, and retention before your team commits another roadmap cycle.
Made for Product Managers
Ship the right roadmap faster with deeper “why” behind customer decisions, without running interviews.
Detailed responses
Built-in adaptive questioning reacts to each customer answer, follows up naturally and gets to the root cause of their pain.
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100+ languages
UserSound automatically recognises and replies in the same language as the respondent.
Share insights
Share soundbites, specific responses, and project reports directly with your team where they already work.
Listen at the right moment
Meet users where they are. Invite participants by link or email, use the widget, or embed UserSound natively in your product in minutes.
Pricing
SEE THE VALUE
Free
£0
Try UserSound for free and capture real customer feedback.
- 10 responses included
- AI analysis and summaries
- Transcripts and audio snippets
- Data exports
- Integrations
- Done-for-you setup (optional)
For individuals and teams
UserSound Pro
£199 / month
Billed annually
For teams collecting feedback every month.
- 100 responses per month
- £1 per extra response
- Everything in Free
- Priority support
For large enterprises
UserSound Enterprise
Custom
For teams with higher volume, security, or workflow needs.
- Custom response volume
- Everything in Pro
- White-label branding
- Custom integrations
- Bulk pricing discounts
Frequently asked questions
UserSound is a SaaS product you can set up yourself in minutes. We also offer an optional free done-for-you service where our team handles setup, question design, and integrations for you.
It depends. If you just want to get a quick score from a customer, a traditional survey may suffice. Most of the time you need to understand the why behind a score or behaviour. UserSound's voice follow-ups capture richer context than traditional survey answers alone.
UserSound scales qualitative feedback so you hear from more customers, more often. We recommend still conducting 1:1 interviews alongside UserSound.
Yes. UserSound embeds directly in your product via in-app widgets and can be triggered from email sequences — so you capture feedback at the moment it matters. See our documentation for more details.
Yes. UserSound is built with GDPR in mind, and we provide a compliance pack to help your team get sign-off quickly. Enterprise plans include additional security and data handling options.
"UserSound helps Product practitioners solve customer pain points quicker. Get real time qualitative feedback at scale that actually helps you build better products."
Bayley Harrod
Founder of UserSound - ex. Product Manager 7+ years
Stop churn.
Stop bad engagement.
Stop low retention.
Start listening to your customers.
Collect valuable voice feedback today and transform your product decisions.
Book a demo
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