Head of Product
UserSound was incredibly easy to set up, and being able to share full interviews, soundbites, and AI summaries with teammates made reviewing customer feedback genuinely enjoyable.
Free to start. No credit card required.
Find out what your
customers really think
Old surveys tell you what. UserSound tells you why.
Adaptive voice surveys that listen, follow-up and surface what matters.
See UserSound in action
Building is no longer the bottleneck. Knowing what to build is.
The teams closest to their customers win. Not the teams writing the most code.
2010
Building software was hard.
2020
Building software got faster.
2025
AI made building easy.
Today
Listening is the edge
Most feedback tools were built for the previous era
Static surveys were built for a slower world. UserSound records your customers voice to understand what they really mean.
The old way
Why are you cancelling?
“Too expensive.”
Result
- Measure customer signals after the fact.
- Rarely explain the motivation behind them.
- False signal. You drop the price, churn doesn't change.
UserSound
Why are you cancelling?
“It's a bit pricey, but honestly we couldn't figure out how to access most of the features before we got charged. By the time we did, we'd already decided to leave.”
Result
- True signal. You understand the cancellation is due to activation not the price.
- You fix the root cause, keep prices the same and reduce churn.
- Explain why customers left.
Improving your KPIs
starts with listening
UserSound gives you the customer context behind churn, activation, onboarding, and retention so you know what needs to change.
Traditional forms
- Poorly written (often biased) questions.
- Customers overly edit their responses, leading to less authentic insights.
- Boring experience with low response rates.
UserSound
- Unbiased questions that lead to real insights, not hypotheticals.
- Richer insights through adaptive questioning and more authentic answers.
- Engaging experience with higher response rates.
Hey David, why did you decide to cancel your subscription?
Tap play to start
4x more feedback
UserSound responses have 10x the average word count
compared to text based surveys.
5
words
words
Traditional survey
50
words
words
UserSound
Your first “Oh – that’s why”
in under a week
01
Book a kickoff
Tell us your objectives: churn, activation, onboarding. We write the questions, you get the answers.
30 mins of your time
02
We setup everything
We design the in-product widgets and emails that get responses. Compliance pack for easy sign off.
0 mins of your time
03
Your first listen
Customers record their voice. Summaries and soundbites land in your inbox and Slack.
60 seconds to listen
Hear your first 10 customers
completely free
We’ll help set up your first campaign, capture your first 10 responses, and deliver insights your team can act on. No credit card required.
- 10 responses included
- Email & in-app triggers setup
- Slack & inbox integrations
Use cases
Find the customer truth behind churn, activation, loyalty, and retention before your team commits another roadmap cycle.
Made for Product Managers
Ship the right roadmap faster with deeper “why” behind customer decisions, without running interviews.
Detailed responses
Built-in adaptive questioning reacts to each customer answer, follows up naturally and gets to the root cause of their pain.
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100+ languages
UserSound automatically recognises and replies in the same language as the respondent.
Share insights
Share soundbites, specific responses, and project reports directly with your team where they already work.
Listen at the right moment
Meet users where they are. Invite participants by link or email, use the widget, or embed UserSound natively in your product in minutes.
Surveys customers actually want to answer
Increase participation by tailoring each UserSound’s voice and design to your brand.
Can you walk me through how you and your team currently use our product?
Tap play to start
Male British 🇬🇧
Professional B2B Fintech
Thanks for that Michael, can you explain why you feel this way?
Tap play to start
Female British 🇬🇧
Inquisitive B2BC
Howdy Sarah, be honest with me. Why in tarnation did you not try our free trial?
Tap play to start
Male U.S (Texas) 🇺🇸
Novelty playful B2C
Voices powered by 
Product leaders
love UserSound
Lead Product Manager
Compared to traditional surveys, UserSound gave us much richer customer insight by capturing people's actual voice and reasoning. The responses helped us validate why customers were churning, while also surfacing new themes and opportunities we hadn't previously considered.
Head of Product
UserSound was incredibly easy to set up, and being able to share full interviews, soundbites, and AI summaries with teammates made reviewing customer feedback genuinely enjoyable.
Lead Product Manager
Compared to traditional surveys, UserSound gave us much richer customer insight by capturing people's actual voice and reasoning. The responses helped us validate why customers were churning, while also surfacing new themes and opportunities we hadn't previously considered.
Head of Product
UserSound was incredibly easy to set up, and being able to share full interviews, soundbites, and AI summaries with teammates made reviewing customer feedback genuinely enjoyable.
Lead Product Manager
Compared to traditional surveys, UserSound gave us much richer customer insight by capturing people's actual voice and reasoning. The responses helped us validate why customers were churning, while also surfacing new themes and opportunities we hadn't previously considered.
Head of Product
UserSound was incredibly easy to set up, and being able to share full interviews, soundbites, and AI summaries with teammates made reviewing customer feedback genuinely enjoyable.
Lead Product Manager
Compared to traditional surveys, UserSound gave us much richer customer insight by capturing people's actual voice and reasoning. The responses helped us validate why customers were churning, while also surfacing new themes and opportunities we hadn't previously considered.
Pricing
SEE THE VALUE
Free
£0
Try UserSound for free and capture real customer feedback.
- 10 responses included
- AI analysis and summaries
- Transcripts and audio snippets
- Data exports
- Integrations
- Done-for-you setup (optional)
For individuals and teams
UserSound Pro
£199 / month
Billed annually
For teams collecting feedback every month.
- 100 responses per month
- £1 per extra response
- Everything in Free
- Priority support
For large enterprises
UserSound Enterprise
Custom
For teams with higher volume, security, or workflow needs.
- Custom response volume
- Everything in Pro
- White-label branding
- Custom integrations
- Bulk pricing discounts
"UserSound helps Product practitioners solve customer pain points quicker. Get real time qualitative feedback at scale that actually helps you build better products."
Bayley Harrod
Founder of UserSound - ex. Product Manager 7+ years
Stop churn.
Stop bad engagement.
Stop low retention.
Start listening to your customers.
Collect valuable voice feedback today and transform your product decisions.
Start your free trial
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